Wallet FAQs
General Questions
A Wallet key allows you to store your digital room key so you can unlock doors using your phone or a compatible smartwatch.
If your device is compatible with Wallet keys, you will see an Add to Wallet button at the end of your online check-in.
Don’t worry, you can always check in at the front desk when you arrive at the hotel, either in person or at our check-in kiosk. If needed, you can also ask for assistance!
Yes, you can use both.
If you book multiple rooms on the same date, the Wallet key is only activated for the room you are assigned to. If you book a room on multiple dates, a different Wallet key is activated for each stay. Each key is only active for your current stay after you complete your online check-in.
Once your room key has been activated, just hold your mobile device or compatible watch near the reader to unlock the door.
In addition to your room, your room key can also be used to access the same hotel spaces where you would use a physical key card:
- At the elevator to reach your floor
- At the hotel’s main entrance
- At the hotel’s night entrance if you arrive outside of our opening hours
Google specific Questions
If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete/wipe a lost device. Find, secure, or erase a lost Android device – Google Account Help.
- Android: Android 9 or higher with NFC turned on.
- Google Wallet: The latest version of Google Wallet app (recommended).
